Frequently Asked Questions

We have thousands of families to serve, and can easily get overwhelmed with questions.  

A big thank you for looking on this web site for information.  

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General FAQs    -     Coach Clinics    Referee Clinics

How do I learn more about AYSO?   Here is an overview  or  A 5 minute Primer

How do I contact my Division Commissioner?
Each Division Commissioner forms the teams for an age group and gender; appointing coaches and players to teams.  To contact your division commissioner use an email address of the pattern,, meaning the girls-Under10 division.  Substitute in that pattern for your player's gender and age.

I can login, but do not see my children or team.
The most common cause of not seeing your information is that you did not login to the correct program.  When you enter your username and password, you must also ensure the correct program is selected using the  Login  page from the menu at the top of this page.

What Division Do My Children Play?
The soccer year is August 1 to July 31. The age of the player as of August 1, before the playing season, determines the division of their play.   A player that is 9 on August 1, plays in U10 (Under 10).  This rule means that Spring Instructional and Spring Select players' division is determined by their age as of August 1, of the prior calendar year.  That is the August before the playing season.   A player of age 9 as of August 1 of the prior year, even though the player may be 10 at the time of the season, plays in U10.

I only see one of my children.  How do I see my other children?
To see the team data for your other children click on the Registration Status menu item after logging in.  This will allow you to choose which child's team information is being displayed. If only one child is listed then you need to send an email to stating that your child may not be connected to your record.  This can happen when parents create more than one login for themselves when registering a new child.  Be sure to include your full name and the full name of the child in the email.

Where do I find my team assignment and practice and game schedules?
Always check the day before a game to make sure your game is still scheduled for the same location and time.  Last minute changes may be made to accommodate field conditions, park maintenance, school programs, or for other reasons.  You can only see this schedule once the teams are formed and rosters are opened to parents. You will be notified by your Division Commissioner when they are opened.  Once opened, you login using the menu at the top of this web site, Login.  You really need to be able to login, so if you can't, email to your full name and child's name to get help with your login account.  Once logged in, to the left will be a tab, Parents.  If your child is not listed then your record may not be connected to your child.  Email for help to giving your full name and your child's full name.  Under Parents, are more menu items that provide information about your team.

What does "Team Formation In Progress" mean?
This means that the team rosters in your division are not yet finalized.  All rosters in the division are released simultaneously.  When they are released, you will receive an email.  See more registration issues at Player Registration Questions.

How do I change my password, email address, home address or phone number?
Login, and under the Parent menu, are two items, Personal Info and Password.  Click and edit the information.

How do I change my child's practice day preferences, or other information about my child?
Login, and under the Parent menu, click on your child's name.

How do I indicate buddies, teammates or friends for team formation?
Login, and under the Parent menu, click on your child's name, and enter the buddy or friend in the "Sibling" field.  Note that you should only enter 1, and the friend has to enter your child in their request, making the request mutual.

How do I enter my Utility Account Number?
Login, and under the Parent menu, click Personal Info.  Enter your utility number in the Employer field.  Employer information is not needed.

How can I print my player's medical release form after I have completed registration?
The player registration form includes the medical release.  The form package can be found by logging in and clicking on "Registration Status" in the menu at the left under the "Parent" section.  
After you print out two copies, sign them and give them to your coach.  Players cannot attend a practice or game before providing the forms to your coach. 

What color do we wear?
White is our home color and Royal Blue is our away color.  When the visiting team is also white, our home team switches to blue.  It is a good idea to be in the habit of taking both uniforms to each match, you never know when a last minute switch is needed.

Do we play in the rain?
It depends on the fields being used, and the rain conditions.  The top of our home page states the status of the grass fields.  When the grass fields are closed no practices nor games can proceed on the grass fields, and they are cancelled.  Practices and games scheduled on artificial turf field may proceed in the rain.  Read more about our Rain Policy.  If lightning is a threat all fields will be closed.

How will I know if a practice or game is cancelled due to rain?
If your practice or game is on a grass field, and the top of the home page of this web site, or the City hotline reports that fields are closed due to rain, your practice or game is cancelled.  For all other situations, check with your coach. 

Can players wear earrings? Casts? Tattoos?
Players may not wear anything that is dangerous to any player, including themselves.  This includes earrings or studs, even taped. Each year a few players disqualify themselves from practices and games by getting their ears pierced during the soccer season.  Please wait until after the season is over, so as not to be disqualified.  Jewelry, wristwatches, hard hair fasteners, splints, and casts are other example of items not permitted.  The referees' player equipment page goes into some detail about this.  Teams often designate somebody to hold jewelry and watches during the game.  The referee has the final word on allowability of any player apparel. 

Can we bring our dog to the game or practice?
When AYSO has a field permit, AYSO is held responsible to ensure all city rules are followed.  Please, DO NOT bring dogs or other pets to practices or games.  With so many families attending it would be pandemonium if we allowed pets at the soccer field.  Therefore, we have a no-pet policy for Palo Alto AYSO soccer events.  You may be asked to take your dog away.  Remember also that City of Palo Alto ordinance requires dogs at parks or school grounds to be leashed at all times.  Many of the surrounding cities do not allow dogs at all.  Taking your dog to a park could jeopardize field privileges for the entire organization. 

How can I resolve a problem with my team or coach?
In most cases, the place to start is with your coach.  He or she can help resolve the problem or direct you to the right person.  After that, your Division Commissioner can help (see above for directions on how to contact your Division Commissioner).  For confidential consultation there is also a Child and Volunteer Protection Advocate.  Lastly, the Regional Commissioner can help you.

Remove me from the Palo Alto AYSO email list.  I want to unsubscribe.
Palo Alto AYSO does not maintain an email list, but does use the database of players, parents and volunteers to send emails for a variety of purposes.  Your email address is protected and not shared with other organizations or individuals, and is only used for specific, needed communication.  If you get an email regarding registration and you no longer play AYSO, you may simply ignore it, as the number of such emails is limited and aged out.  Regardless, you may wish to stop receiving emails from Palo Alto AYSO completely Login to any season using the Login menu at the top of this page,  After logging in, use the Parent / Personal Info menu on the left.  This will show you a page where you can change your email address.  You simply put the address, as your email address.  Be sure to press the SUBMIT button to finalize the change.

I understand AYSO is a Certified Community Service Organization (CSO), Registered Public Charity and Non-Profit.  What is Palo Alto AYSO's Tax ID?     95-6205398